Applicable to all IT services provided by CALDERA-INFO SAS.
These General Terms and Conditions apply to all IT services provided by CALDERA-INFO SAS ("the Provider") to its business clients ("the Client"). Any order implies unreserved acceptance of these terms.
The Provider offers: managed IT, IT consulting, cybersecurity, telecom services, hosted Dolibarr ERP/CRM, and custom software development. Services are described in the quotation provided to the Client.
All services are subject to a free prior quotation, valid for 30 days. An order is confirmed upon receipt of the signed quotation bearing "Approved for agreement".
Prices are in euros, excluding VAT. VAT rate: 20%. Indicative hourly rate for consulting and development: €39 excl. VAT/hour. Monthly subscriptions are billed monthly in arrears.
Invoices are payable within 30 days of issue, by bank transfer. A 30% deposit may be required for custom development projects.
Late payment penalties apply at 3 times the legal interest rate, plus a fixed recovery fee of €40, in accordance with French Commercial Code articles L.441-10 et seq.
The Provider commits to performing services diligently and professionally. This is an obligation of means, not of result. The Provider maintains confidentiality of all client information.
The Client shall provide all necessary information and access, cooperate actively, pay invoices on time, and hold valid licences for third-party software.
Custom developments remain the property of CALDERA-INFO SAS until full payment. After payment, the Client receives a non-exclusive, non-transferable licence of use.
The Provider's liability is limited to the amounts actually received for the service concerned. The Provider is not liable for indirect damages.
Each party undertakes to keep confidential all information exchanged during the contractual relationship, for the duration of the contract and 2 years thereafter.
The Provider processes personal data in accordance with the GDPR. For services involving data processing on behalf of the Client, the Provider acts as a data processor.
One-off services end upon completion and full payment. Subscriptions have a minimum term of 3 months, renewable monthly. Either party may terminate with 1 month's notice.
Neither party shall be liable for failure due to force majeure as defined in Article 1218 of the French Civil Code.
These terms are governed by French law. Disputes shall be submitted to the courts of Blois, France.
Last updated: March 2026
